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MBNA has apparently recently "improved" their online banking website. Not as far as I'm concerned. For instance, I used to simply log into my account, and it would say "Chat Now" on the right side....now there is nothing. I tried everything to try to find where it...
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Anonymous
sheri

it is on that page, snapshot....over on the right hand side near where the "scroll down" bar is :)

#1126605
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The customer service for this credit is terrible. Be prepared when contacting customer service by phone. The call wait times are 45 minutes plus. Online customer service is equally as bad. After trying and failing to help me log into my online account, the agent...
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Anonymous
John

I agree impossible to reach someone. We tried calling all hours of the day no one answers. We been on hold for 30 minutes so far still response and it is 6:30 am

#1111310
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Mbna - Awful

Worst customer service ever, currently on hold for 1 hour and going!
#1099456
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Today august 31st 2017 at 12:45pm eastern time i called 1888-876-6262 to reset my online password and to ask to know my fully due amount on my credit card: I was quickly answered by a young girl named Raileen, this conversation escalated very fast to a unpleasant call,...
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3.1
I didn't like
  • Some of your employees service
#1094904
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Customer service is aweful....had a 30 minute wait before someone answered and was transfered a number of times .....and guess what?? My issue was not resolved and wasted an hour of my time. Also no one would take responsibility for my problem...it was redirected to...
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1.7
#1001812
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Have not even had my card for a week, and not liking it. Am used to my cards with BMO, and contact was never an issue. They have a great message centre on their webb site, and calling in by phone, never have to wait longer than 5 minutes. With the short period of this...
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#999478
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I had one of these jokers card a few years back. After a month the card was rejected because I was over my limit. This was a bit of a surprise given that I had only used it twice. When I called the switchboard I was informed that I had spent £17k on a caravan. This was...
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#996059
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So this is the second time MBNA has screwed me over, first they canceled my cold during the home depot breach without any warning and left me dry with no alternative card. Now I recently got a new replacement CARD not too long ago and in the mail I receive new VISA...
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2.9
I liked
  • Consistency with the card
I didn't like
  • No communication
  • Customer service
  • Leaving us without a card
#966296
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MBNA are a bunch of liars and fraud artists they gave me a card with a higher credit limit fully employed making six digit figures owning my own house worth almost 7 digits and these *** had the old gas city to reduce my credit limit to 7000 call them Ludacris...
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Anonymous
Anonymous

MBNA CANADA IS THE WORST CREDIT CARD COMPANY EVER

#869728
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When I first applied for the card about 3 years ago I was intrigued by the 1 Year no interest. Its a great deal (if you pay out the card after 1 year and plan to close the card afterwards) I was given the run around from every customer service agent possible in the...
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Anonymous
Anonymous

on 16 may 2016, I have similar problem with mbna customer service. they never apology their problem but just try to blame on vslue customer. dead business.

2.2
I liked
  • Promotional rates given in past
I didn't like
  • Lack of assistance for clients requiring a card to help them
  • Wait times of always minimum 15-20 minutes
  • Lack of any customer service to retain clients
#828119
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