Latest review first
If you get any amount from MBNA on their so called promotional rates they will just looks for an opportunity to start charging you 26% as soon as you are late on any payment. I have used other commercial banks' promotions and these banks always try to accommodate you...Read more
I didn't like
- Worst experience they have no regard for your business
Hello All, Please never ever use this credit card, it is a big waste of time working with these kinds of systems: 1- Most frequently they block your access to your online banking simply because of their own stupid technical problems...when you call them they help you...Read more
Mbna in Ottawa, Ontario - Terrible
Don’t travel and expect help if you are out of sink with eastern Time (Canada or Us time zone. Their offices are closed so no one can help you. They block your card and there security department are closed. So you are out of luck and can’t use you card. Awfull they think you travel only according to eastern time.
I did one of those promo transfer in July and in October there was full out interest charges on my account. When I called in for the adjustment. They pretended to be very helpful said my first payment where the statement was sent out the due date was on the 14th and I...Read more
MBNA has apparently recently "improved" their online banking website. Not as far as I'm concerned. For instance, I used to simply log into my account, and it would say "Chat Now" on the right side....now there is nothing. I tried everything to try to find where it...Read more
The customer service for this credit is terrible. Be prepared when contacting customer service by phone. The call wait times are 45 minutes plus. Online customer service is equally as bad. After trying and failing to help me log into my online account, the agent...Read more
Mbna - Awful
Worst customer service ever, currently on hold for 1 hour and going!
Today august 31st 2017 at 12:45pm eastern time i called 1888-876-6262 to reset my online password and to ask to know my fully due amount on my credit card: I was quickly answered by a young girl named Raileen, this conversation escalated very fast to a unpleasant call,...Read more
MBNA - Customer Care Review
Customer service is aweful....had a 30 minute wait before someone answered and was transfered a number of times .....and guess what?? My issue was not resolved and wasted an hour of my time. Also no one would take responsibility for my problem...it was redirected to myself. You know making your customers feel dumb is a very nice touch. I have been a customer for about a week and believe me everyone I know is going to hear about this aweful service.
Have not even had my card for a week, and not liking it. Am used to my cards with BMO, and contact was never an issue. They have a great message centre on their webb site, and calling in by phone, never have to wait longer than 5 minutes. With the short period of this...Read more
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