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MBNA has apparently recently "improved" their online banking website. Not as far as I'm concerned.

For instance, I used to simply log into my account, and it would say "Chat Now" on the right side....now there is nothing. I tried everything to try to find where it went, to no avail. In desperation I googled MBNA, and "service representative" told me to go into "Account Snapshot", and it would be there.

She is wrong.....so can someone please tell me where to find "Account Snapshot", so I can then access "Chat"!!!!! I don't think they want to hear about my problems with them.

Reason of review: Poor customer service.

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it is on that page, snapshot....over on the right hand side near where the "scroll down" bar is :)

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